If you need to speak to an Officer or need an Officer for a report, call 636-797-9999
Administrative Line: 636-797-9797 Monday-Friday 8:00am-4:30pm
To report a concern or complaint on a 911 call, or to commend a Dispatcher for a job well done, please email the agency at email@example.com. All concerns and commendations will be investigated and a response returned to you.
In the year 2023, we received twelve complaints against Dispatchers from agencies for which we provide dispatching services. All twelve complaints were founded: five were a failure to follow policy, one was a training deficiency, and six were inattention to detail. The incidents were handled by either disciplinary action against the Dispatcher or remedial training.